Cancellation and Refunds

Thank you for shopping with Austronix HUB, Powered by Austronix Unity Enterprises Pvt Ltd.

We aim to ensure a smooth and satisfying shopping experience. This policy explains how order cancellations, returns, and refunds are handled on our platform..

1. Order Cancellation

* You can cancel your order before it is shipped by contacting our support team.

* Once the order has been shipped, it cannot be canceled.

* For prepaid orders, a refund will be processed to your original payment method after cancellation confirmation.

* Austronix HUB reserves the right to cancel any order if:

* The product is out of stock.

* There is a pricing or technical error.

* Fraudulent activity is suspected.

2. Returns and Replacements

You may request a return or replacement within 7 days of delivery, if:

* You received a damaged, defective, or incorrect product.

* The product is missing parts or accessories.

* To initiate a return, please contact us with your order ID, reason for return, and supporting photos or videos (if applicable).

Returned products must be:

* Unused and in original condition.

* Packed with all original tags, boxes, and accessories.

* Products that are used, damaged after delivery, or altered are not eligible for return.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

* Perishable goods (like food or groceries).

* Digital products or downloadable software.

* Personal care, hygiene, or innerwear items.

* Custom-made or personalized products.

Please check product descriptions before purchasing.

4. Refund Process

* Once your return is received and inspected, we will notify you about the refund status.

* Approved refunds will be processed within 7–10 business days to your original payment method (credit/debit card, UPI, wallet, etc.).

* In some cases, bank processing times may vary, and it could take additional days for the amount to reflect in your account.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank or payment app again.

2. Contact your bank or card provider.

3. If you still haven’t received it, contact our support team with your refund details.

6. Exchange Policy

* We only replace items if they are defective, damaged, or incorrect.

* Exchange requests are subject to product availability.

* If a replacement is not available, a full refund will be issued.

Contact Us :

If you have any questions or concerns about these Terms, please contact us at:

Email: support@austronixhub.shop

Phone: +91 76048 20697 - India

Address: 1st FLOOR, W-115, 3rd Ave, W Block, Anna Nagar, Chennai, Tamil Nadu 600040