Shipping Policy

Thank you for shopping with Austronix HUB, Powered by Austronix Unity Enterprises Pvt Ltd.

This Shipping Policy explains how we handle the processing, dispatch, and delivery of your orders.

1. Order Processing Time

* All orders are processed within 1 to 3 business days after payment confirmation.

* Orders placed on weekends or public holidays will be processed on the next working day.

* In case of high order volume or stock delays, processing time may take longer. You will be notified if this happens.

2. Shipping Methods and Delivery Time

We partner with trusted courier and logistics companies to ensure safe and timely delivery.

Estimated delivery time after dispatch:

Within Tamil Nadu: 2–4 business days

Rest of India: 4–7 business days

Remote areas: 7–10 business days

Please note: Delivery times may vary depending on your location, courier service, weather conditions, or other external factors.

3. Shipping Charges

* Shipping charges are calculated at checkout based on your location and product weight.

* Occasionally, we may offer free shipping on selected products or during promotional periods.

4. Order Tracking

* Once your order is shipped, you will receive a tracking ID and link via email or SMS.

* You can track your order in real-time using the courier’s official website or the “Track Order” section on our platform.

5. Address Accuracy

* Please ensure that your shipping address, phone number, and pin code are accurate at the time of checkout.

* Austronix HUB is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

6. Delayed or Failed Deliveries

* If your package is delayed, we will work closely with the courier partner to resolve the issue.

* If a delivery attempt fails due to your unavailability, the courier may retry or return the package to us.

* Returned orders may be re-shipped upon your request (additional charges may apply).

7. Damaged or Lost Packages

* If you receive a damaged or tampered package, please do not accept it and report it to our support team immediately.

* If your package is lost in transit, we will investigate and provide a replacement or refund as per our policy.

8. International Shipping

Currently, Austronix HUB ships only within India. International shipping will be introduced in the future.

If you have any questions or concerns about these Terms, please contact us at:

Email: support@austronixhub.shop

Phone: +91 76048 20697 - India

Address: 1st FLOOR, W-115, 3rd Ave, W Block, Anna Nagar, Chennai, Tamil Nadu 600040

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